Have a question? Select from the list below for a quick answer!
SizingI've looked at the sizing chart, but I'm still not sure what size to order. What should I do if I think I'm between sizes?
- For vests, jackets and coats, the best thing to do get the next size up. As these items are designed to be worn over other clothes, slightly bigger means that you can layer up and still be comfortable. It also guarantees a full range of motion which is really what you want!
- For shirts, follow our size charts as best as you can - more than likely your concern will be focused on sleeve length vs chest and really this is your call. For over shirts we recommend that you choose based on chest size and for regular shirts, your best bet is to follow sleeve length - that is unless your looking at a short sleeve shirt!
- For pants, it is definitely to do with waist size. Choose the size that goes around your middle - if the leg length is too long it is easy to get it taken up, if the leg length is too short then your best bet would be to get the next size up.
- Hats - definitely better to go a bit larger if you're feeling unsure. It is easy to add a little extra padding than stretching a hat out!
If you have already completed the checkout process and clicked "Place Order", you wont be able to make any online changes to your order. To change or cancel your order prior to shipment, you must call Customer Service at 1-800-331-8851 straight away as most orders process quickly and can enter the shipping process within minutes. Unfortunately if your order has already entered the shipping process, it cannot be changed or canceled.
To process an exchange, contact us via e-mail or call our Customer Service Department at 1-800-331-8851. You will be asked to return your existing item(s) for a credit and we will place a new order for the correct item. You will be required to pay shipping and handling on the return and we will ship your new item without additional shipping and handling charges.
- In the Shopping Cart page enter the code exactly as it appears, in the box under "Promo Code"
- Codes are case sensitive.
- Click "Apply."
You'll know straight away if your discount qualifies because it will be displayed in the payment summary.
Please note that only one Promotional Discount code per order will be accepted.
Shipping & Tracking
- Orders are shipped on business days only. Business days are Monday-Friday, excluding US federal holidays.
- The total shipping costs for your order are calculated by order weight, delivery method and where it is being shipped to.
- You will not be charged for any item until it is shipped to you.
- Please contact us via e-mail or call our Customer Service Department at 1-800-331-8851 if you have any questions
At our warehouse, tracking numbers are assigned to packages almost immediately and emailed to you along with your order information. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.
Orders placed online will be shipped via UPS or USPS. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).
How can I check where my order is?
The status of your order is easy to find.
- Check your e-mail. You will receive e-mails keeping you up-to-date about the status of your order.
- Contact us via e-mail or call our Customer Service Department at 1-800-331-8851 if you still have questions about your order.
If would like to return or exchange any items purchased from this site, contact us via e-mail or call our Customer Service Department at 1-800-331-8851 to get your Return Authorization number (RA#).
Customers must pay return shipping charges. We will ship exchanges to you at our expense if you're in the U.S. Customers outside of the U.S. are responsible for all shipping charges, duty, and taxes, including returns and exchanges. We recommend that you insure your package for its value.
If you're returning an item to us, please make sure that you include your contact information in the package - trust us, it makes it mighty hard to find if you forget! On the original packing slip that was sent with your order, write your full name, the return address, daytime telephone number and/or email address along with the RA# you were given when you contacted Customer Service. A brief explanation of the reason for the return and what outcome you are looking for - refund, replace or repair - is also handy. Please send returns and exchanges to:
Attn: Returns Department
Please note: If you want to return an item purchased from a Kakadu dealer or another website selling Kakadu product you will have to contact them directly. We only refund the purchase price of items purchased directly from our website.
I got my order but an item is damaged/defective what do I do?
It doesn't happen very often but if you receive a damaged or defective item, contact us via e-mail or call our Customer Service Department at 1-800-331-8851 at once. Have your order number and item number from your original confirmation e-mail that we sent you ready so we can do our best to replace the item promptly. We will issue you with a Return Authorization number (RA#) or you to include when you ship the package to us.